Over the weekend I stopped into Bath and Body Works to purchase some hand cream, and it was packaged in a nice paper bag with the company name in large letters. What struck me was below the name was “Shop 24/7 at www.bathandbodyworks.com.” Great idea. Of course I knew the company would have an Internet presence, but I loved the not-so-subtle way they reminded me I could find them after the sale.

This also reminded me of an experience I had many years ago vending at a major regional show near my home. I knew lots of the area quilters, and they stopped by the booth excited to show me all their new finds. One product in particular – and I can’t remember now exactly what it was – was a new notion. Everyone who saw it wanted to know where to get it. The receipt had the company’s name and nothing else. The show catalog listed the vendors, only not their locations. I didn’t know where they were, and the only option was for someone to go up and down all the aisles until she found this particular vendor. As I recall, the vendor ended up being in my aisle, though I didn’t know it at the time. I suspect this vendor missed a lot of follow-up sales during the show.

How can you put my experiences to use? When I did that regional show, as well as other larger shows, including Quilt Market and Festival, I had a stamp made with my booth number on it. I think the stamp cost less than $5. Since I used handwritten receipts, I pre-stamped that booth number on the customer copies in my receipt book. I hoped that when all those quilters went back to their hotel rooms and shared their purchases, anyone who wanted to purchase from me would be able to easily find my booth.

Today many people use computerized or printed receipts, and you have the ability to print a message on those receipts. You can add your booth number if at a show, your website, or some other message to encourage repeat sales. One idea that came to mind for a shop was to advertise an upcoming sale or even to offer a small discount for a return visit with the receipt.

As for the shopping bag idea, this would be easy to accomplish when you need to reorder bags. Another option would be to print adhesive labels with the additional info and add them to the bag.

I’m sure you have other ideas to let your customers know how to find you after the sale. Please share them here.

I’m always on the lookout for different ways to market a business, and I discovered something really cool at my ophthalmologist’s office recently. One of doctors had created a PowerPoint featuring optical illusions, fun quizzes, etc., that plays on the wall of the lobby in the office building. The idea was expanded, and now each exam room includes a picture frame that has several hundred slides encompassing not just the fun things but also testimonials about the practice. This got me thinking about ways we could adapt this idea to quilt businesses. Here are some:

1. The first thought that comes to mind is with product demos in booths at shows. You could have several frames running at the sides of your booth. Of course, that’s in addition to your own demo to draw customers into the booth.

2. If you are a pattern designer and don’t demo in your booth, you could have the frame running with pictures of quilts made by your customers from your patterns. Nothing spurs a purchase like seeing how your quilt pattern can be made in multiple colorways, especially your favorite. I’d love to see this with bag patterns.

3. As my friend and longarm quilter Erin says, quilters travel in packs, so she always has extra chairs in the studio for the friends traveling with her clients. She could create a slide show of herself at work on her longarm and include shots of quilts that she has completed and any ribbons she has won, along with customer testimonials.

4. Art quilters could use this concept with a gallery show. Imagine slides showing you at work, slides of your work that isn’t in the gallery, and slides showing your work hanging in happy customers’ homes with their testimonials.

5. Shops could find lots of ways to use this idea – demos of new products that have arrived, samples from the classes on the schedule, covers of new books, fabrics on order. Imagine putting together one of pictures you took at Quilt Market focusing on all the new products you ordered.

6. Those of you who do craft shows could use the ideas that I have for art quilters: a slide show of you at work, photos of quilts or other products that you’ve sold, photos of your work in your customers’ homes. It’s great to offer people a picture of how your product will look in their surroundings.

I took a quick look at digital picture frames online and found them ranging in price from $30-$300, depending on size of the frame and all the extras, including the ability to add audio. I hope some of you will add this idea to your marketing toolbox and share your experiences with us.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

In my travels last week, I went into a number of gift shops, ranging from those with a tourist bent to those filled with fine crafts to the one-woman stand with hand-crafted birdhouses. What they all had in common was the work was locally made. If you sell quilts, quilted or mixed-media pieces, have you considered marketing your work through a local gift shop? Here are some tips:

1. Your work will be priced at wholesale, which generally is 50% discount from your retail price, so be sure you’ve covered your costs and allowed for a profit.

2. Identify shops by searching for gift shops geographically on the Internet. I found some good possibilities with a search for directory of craft stores and galleries. The Crafts Report often has listings by region of shops and galleries to consider. Don’t forget about some less obvious options, like the small organic grocery; we went in several that had local crafts. And your public library should have access to Gale Directory Library and its Directories in Print, which would include gift shops.

3. Once you’ve identified shops in your local area, make an appointment to meet with the owner or buyer. You can do this via email or mail and include professional brochures and price lists. You might even find that someone buys your products from your initial contact.

4. Show up to the appointment on time. Have clean samples of your product, brochures, photos, price lists, order forms and business cards. You may be asked to consider consigning if your work is unknown, so be prepared for that option. After the appointment, follow up with the owner and/or buyer and thank them for their time. If they did not purchase your work, keep the shop on your list to contact at a later time.

5. Another option is to consider exhibiting in a wholesale craft show, such as those sponsored by the American Craft Council or the Buyers Market of American Crafts.

Good luck if you step into this arena. It’s a lot of fun to see your work for sale at a local shop, and it can lead to bigger sales down the road.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

During a recent trip to Cape May Point, NJ, I went to a local crafts cooperative with some wonderful work. I remember my days as the quilt/fiber artist at a fine crafts cooperative outside Philadelphia. It’s a great place to sell your work, meet your customer and gather marketing information.

Whether you sell your work in a cooperative or in a booth at a show like Quilt Market, here are some tips to help you increase sales:

1. Set an intention or goal for the show. Is it to make a certain amount of sales, to get your patterns picked up by a distributor, to test a new product? When you are clear on your intent, you’ll be more focused, and your results will show that.

2. Establish eye contact with show visitors, smile and engage them in a conversation. Ask questions that will lead to an answer that is not yes or no. Share something of yourself and your product. Your customer is buying you as much as she is buying your product. And, I’m sure you’ve been to a show where the craftsperson sits on a chair in the corner of an empty booth. Of course it’s empty; no one feels welcome to enter! Get up and greet your customer.

3. Qualify your buyer, i.e., separate the browsers from the buyers. Quilt Market is filled with what I call “the entourage,” quilters who want to see what Market is all about. And, I love quilters who want to become involved in our industry; they keep our industry vital. However, while they may have some influence or be the buyer of the future, they are not the decision-maker today. I’m not saying to ignore them or be rude. You can engage them in a conversation, only find out who makes the buying decision and try to get to that person.

4. Have plenty of handouts and brochures. Not everyone is ready to make a decision when they first meet you. Some like to take materials back to the hotel room and compare before buying. Be sure to bring an original of your handouts in the event you need to get copies during the show.

5. Have a way for people to contact you later. At the cooperative I visited in New Jersey, all the artists had business cards; none had a web site noted on the card. Many times, I’d like to peruse the artist’s web site and see what other work she might have. Not all your buyers will purchase while they are in your booth or even at the show. Make it easy for them to see your product line.

6. Keep up your energy. If you are doing multi-day shows, it’s easy to get run-down. Have healthy snacks and water in the booth. Try to stick to your regular sleeping routine, something I find hard to do at shows. If your energy is zapped, it will show in your results.

Hope these tips add to the success of your next show. And, feel free to share your tips with our readers.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

It is definitely spring in my yard, and it is so welcome after what I would call an excess of snow. Here’s the magnolia tree that is right outside my office window.

Last weekend was busy quiltwise for me. On Friday I stopped in at the new AQS show in Lancaster, PA. It is the new convention center, a nice facility filled with three floors of quilts and vendors, as well as a satellite location about a mile away. Shuttle buses ran between the buildings and parking areas. Practically the first vendor I ran into was IAPQ member Lisa Reber of Dippy Dyes. Lisa does wonderful hand-dyed fabrics and was thrilled that three of the quilts in the show featured her fabrics. They also worked wonderfully in Woodland Lei from Pacific Rim Quilt Company, which is shown in the back on the left. And, she was wearing her IAPQ pin!

For the first year of the show I heard lots of positive comments, and the quilts were wonderful. I know first hand that the bus situation needs some work – we waited too long for it to arrive – and I heard that Bonnie Browning was riding the buses to get ahead of any complaints. Way to go!

Following the stop at AQS I headed off to Bird-in-Hand where I was the guest speaker for the weekend at the Quilt Professionals Network. I had a wonderful time with this very talented group of quilt professionals. Saturday I taught my three-hour Quilting Passion to Profit class in the morning and then in the afternoon I shared my Open House: Quilt Studio Tour slide lecture. Don’t you just love to see how other quilters work? On Sunday I presented my Time Management (Mastery) for Quilters program. Along with educational opportunities, the weekend included plenty of networking time, and it was a joy to reconnect with quilters I’ve known over the years and also meet new professionals. Thanks QPN for inviting me!

And, during my three-hour class, we discussed selling benefits vs. features. One of my examples included buying if you think something will increase in value, and I shared the story of a gnome I have, only I couldn’t remember the artist. It’s Tom Clark and I purchased this because he created this gnome in honor of my cousin Gene McEver. He’s actually a first cousin, twice removed, and was an All-American football player at the University of Tennessee, in addition to being a coach at Davidson College, the home of Tom Clark. This collectible gnome is named McEver and is now retired. Here’s my gnome:

On my way back home, I fit in a stop at the Lancaster Arts Hotel to see an exhibit of Sue Reno’s quilts. Those of you have been to my booth at the old Quilters Heritage Celebration will remember that I always featured one of Sue’s quilts in my booth. This exhibit showcased quilts Sue made to celebrate the old Watt & Shand department store in Lancaster. This Beaux Arts building was transformed into the convention center. I’m a fan of Sue’s quilts and it was a real treat to see this collection. I did have a hard time picking a favorite! If you get a chance, make time to visit the exhibit.

Have you thought about using Google AdWords, the boxes containing links that appear on the right hand side, and sometimes at the top, of Google’s search engine results? If you know what you are doing, Google AdWords can be a successful part of your marketing plan.

In the Winter issue of The Professional Quilter, Gloria Hansen interviewed her business partner Derry Thompson about Google AdWords. Derry has a great deal of expertise in this area. Here is an excerpt from the article:

Google AdWords are not natural search engine results, but rather they are paid-for advertising. Every time someone clicks on those links the company or individual that placed the ad pays Google a certain amount of money. Hence it’s referred to as pay-per-click (PPC) advertising. AdWords are the foundation of Google’s revenue stream. It’s what makes them money. The goal with paying Google for advertising is hopefully attracting new business to your site.

Using Adwords can make makes sense if your site is new and you want to establish a decent search engine ranking. They can also help you compete directly with others in your field. Here are three tips from Derry on using AdWords:

1. Make sure the price per click you are bidding is economical relative to the products you are selling. It’s fine to bid $20 a click for a product that sells for$100, but not if the product sells for $10. Remember that not all clicks will result in a sale, hence you need to monitor the AdWords carefully and make sure that you aren’t wasting money.

2. Pick your key phrases carefully. The AdWords default is set to what’s called a “broad match.” Thus, if you bid on “quilts” and it’s set on broad match, your results will display for any search that contains the word “quilts,” not just quilts itself. It’s much better to focus on a few phrases and set them to use an exact match. You do this by entering the key phrase within square brackets, so entering a phrase such as [quilting widgets] will only show if someone searches exactly for “quilting widgets.” Once you’ve entered your key phrases you can later adjust them as needed.

3. Set your geographical area. If you aren’t selling worldwide, there’s no point in advertising worldwide. In AdWords you can set your ads to only appear in certainly geographical areas. Thus if your market is the United States, set your ads to only appear in the United States; if your market is California, set your ads to appear only in California.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership here.

When we advertise our products or services, it’s often easier to talk about the features as opposed to the benefits. Features characterize the product; benefits are why we buy the product. Benefits answer the question, What’s in it for me? When you buy products, you don’t buy because of a feature, you buy because of a benefit. Features are easy to describe; benefits less so. Benefits, too, can be intangible.

The most compelling benefits are those that deliver emotional or financial rewards. This is what struck me as I looked at those magazine ads. The Twinings Tea ad that says “With my cup of Twinings, even a rainy day feels brighter” is selling an emotion. My favorite ad that pulls the emotional heartstrings is the Michelin ad with the baby sitting inside the tire. Michelin is not selling tires; it is selling safety. Good use of selling a benefit.

Looking at some quilting examples, you don’t buy a new design rotary cutter because it’s described as ergonomically correct, you buy it because the manufacturer says you will have pain-free cutting. If you are selling a pattern, instead of just saying it includes rotary-cutting instructions, say that you can save time with easy-to-follow rotary instructions. Saving time is a benefit we can all appreciate. A finished quilt isn’t just a valued piece of art, it’s a collector’s item that will increase in value. Do you think people are buying those Kinkaid prints because they are pretty? No, they think they are making an investment in something that will increase in value.

Also consider how you’ll package your product. You might find a benefit there. For example, patterns are packaged in bags with vent holes so they pack more easily. Or a kit could be in a resealable packet to keep the work clean.

One way to look at benefits is to consider your products from the consumer’s point of view. You might even survey them. What examples do you have that sells the benefits of your product or service?

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership here.

Have you considered holding an open studio to educate the public about your art and make a profit at the same time? While many such events are often held at a holiday time, they can be successful year round. In the Fall issue of The Professional Quilter, Eileen Doughty interviewed eight art quilters to get their take on how successful their open studios were and what was involved in putting one on. If this is one of the marketing ideas on your goals list for 2010, you’ll want to go back and read Eileen’s article to refine the notes you probably took when you were researching at local events this season. Following is an excerpt from part one on preparing your studio. Part two of the series is in the Winter issue of The Professional Quilter.

The most engaging studios tend to highlight the creativity and individuality of the artist. They are beautiful and inviting, inside and out. Consider including demonstrations, an artist talk, works in progress, photographic displays or even videos. Display samples of your work or process that you don’t mind being handled by a lot of fingers.

Whether your studio is in your home or a public place, it may take a few days to set everything up, and even more time if you are using someone else’s space and have to start from scratch. “Getting ready is a huge job – not just in terms of making and mounting my artwork, but rearranging the furniture, cleaning, preparing refreshments, labeling, pricing, doing the signage, arranging for helpers, printing and packing greeting cards, and preparing storyboards and displays of materials and equipment,” says fiber artist Susan Else, who participates in a tour sponsored by the Cultural Council of Santa Cruz County, Calif., each October.

Consider offering artwork in a variety of sizes and prices. Place neat labels next to each work with title, size, materials and price. Besides wall art, several artists offer hand-dyed scarves, books written by or featuring the artist, note cards, small gifts, jewelry, framed art and wearable art. Inventorying every single item can be time-consuming but will help you track sales patterns, and you’ll know if there was any shoplifting.

Have a guest book to build your mailing list and get comments. Also set out your business cards and postcards. Susan puts her sign-in book on the way to the kitchen, so no homemade apple cake until you sign!  Susan’s homemade apple cake is not the exception, as many artists provide beverages and non-greasy food.

To read more of Eileen’s article on Holding an Open Studio in Issue 109 of The Professional Quilter, your subscription or membership in the The International Association of Professional Quilters must be current.Learn about all the benefits of IAPQ membership here.

Do you have systems in your business? Maybe you haven’t given much thought to what systems can do for you. Here are just three benefits: They can give you more time to be creative. You’ll have time to work on your business rather than just in your business. And, they will let you grow your business.

If you are like most of our readers, you’re a small business owner or solopreneur. At some point you’ll discover you can’t do it all. That’s the time to get started with systems, if you haven’t already.

How do you go about creating systems? I’m actually in the process of creating systems for some of the processes I do. My goal is to hire someone to handle some of our processes so I can devote my time to creating new products. To that end, I am writing down step-by-step how each process is handled. Yes, it is taking me extra time, but I know in the end it will pay off.

Here are just three ideas that you might try for your business:

Handling Fabric. After our last teleclass on organizing, one of our listeners contacted me about how she would start the year with her fabric organized and then the studio would quickly become unmanageable. It was something she repeated on a frequent basis. I suggested she write down her process for storing her fabric, i.e, develop a system for storing her fabric, and then hire a high school girl to come in a couple of times a week to get it back in order. This lets this quilter focus on what we could call her genius or brilliance.

Teaching or Media Requests. Do you scramble looking for all the materials to send when you get a request to teach or promote your business? Create a system to keep all those materials easily accessible. You could create folders on your computer or in your physical file cabinet to include photos, short and long bio, résumé, your brochure, anything that you are ever asked for. By keeping everything in one place, it will be easy to find. That means less stress looking for it or less time having to recreate something you find shortly thereafter.

Online Marketing. Are you sending out e-zines or updating your blog? Do you need to update your Facebook page or Tweet? Do you use a shopping cart and autoresponders? I have a couple of suggestions here. Create a schedule for doing this. For example, on Friday set aside several hours to write your newsletter, a few blog posts, and updates to Facebook and tweets. Many of these can be scheduled ahead of time. An assistant or virtual assistant can also be valuable setting up and maintaining these for you. That allows you time to work on activities that add to the bottom line of your business.

And, a big plus for creating and working the systems is you have lots of energy. And, when you have more energy, you’ll work at a higher level in your brilliance.

What ideas do you have for systems?

The Professional Quilter includes articles to help you create success with your quilt business. If your subscription is not current and you need to renew, or you want to start a new subscription, here’s a link to our order page

Today, the National Endowment for the Arts (NEA) announced its direct grants as part of the $50 million federal economic stimulus recovery package. The NEA will distribute $29.775 million to 631 nonprofit arts groups nationwide. This is in addition to the 63 state and regional sub-grants previously awarded in April, totaling $19.8 million. This recovery funding is a direct outcome of the impact made by the 100,000 members of the Americans for the Arts grassroots network who contacted their Members of Congress and wrote timely letters to the editors of local news media. These messages made a difference and have resulted in these grants which will help create and preserve arts jobs throughout the country.
If you are interested in applying for any of the grants, we sell a book titled The Directory of Grants for Crafts which includes step-by-step help on writing a winning grant proposal.