TwitterPinterestInstagramMembers login

Archive for the ‘Sales’ Category

Want to Host Your Own Quilt or Art Seminar?

Wednesday, March 2nd, 2011

Have you ever gone to a terrific seminar and left wondering if you could take that experience and improve on it, running your own seminar? That’s what happened to Alice Kolb and partner Barbara Quinby when they decided to join forces to host the annual Texas-style quilter’s seminar, now known as Quilting Adventures. The annual seminar started in the early 2000s when Barbara built on her experience from her business career to invite four to six national quilting teachers per week to a classy, yet casual resort to offer students a week of learning from one teacher, good food and lodging. Today the seminar receives rave reviews for its attention to detail and the enriching experiences of its participants. If you, too, think putting on a seminar can be rewarding, here are some tips from Alice’s article in the Winter issue of The Professional Quilter.

1. Analyze yourself. Critique your strengths and energy – both financially and physically – and check your enthusiasm record for a long-term project.

2. Determine your level of commitment. Do you want to own a seminar company, either by yourself or with a partner? It’s a job with responsibilities that last all year from hiring teachers to handling student queries.

3.  Put together a business plan. You need to determine how much time and money are needed to bring your seminar idea to fruition. You will need to make payments well before you ever bring in any funds and you need to be sure you can handle this financial responsibility. You also need to clearly identify the market you want to reach.

4. Research potential site locations. Do they match the style of your event? Will they meet the needs of potential students identified in the business plan? Can the faculty and students easily get to the locations?

5. Personalize your event. Consider the student you identified in your business plan and how you can make the event unique for them.

6. Consider how you will attract students. This could include advertising, personal trips to shops or shows for promotion, printed material and a website. Most important, determine how much time and money you can invest to do this.

To read the article in its entirety, you can join the International Association of Professional Quilters. This issue will be the first one that you receive as one of your member benefits.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business.  Learn about all the benefits of IAPQ membership and join here.

Etsy: Marketing Your Handmade Work

Wednesday, August 25th, 2010

In the current issue of The Professional Quilter, Gloria Hansen writes about marketing your handmade work through Etsy. Etsy’s mission is to enable people to make a living making things, and to reconnect makers with buyers. Etsy sellers number hundreds of thousands, and, yes, some make a full-time living selling through Etsy.

Here are just five tips that you learn from Gloria’s article:

1. Consider buying something. Doing so will allow you to get firsthand knowledge of how the sale is handled and how the item is packaged and shipped.

2. Visit Etsy’s blog, “The Storque,” which has an ever-growing range of informative articles. I found lots of articles that had to do with quilting, ranging from an article on a pillowcase challenge to instructions for a mini-quilt.

3. Read The Etsy Seller Handbook, which you can find on “The Storque.” It is a one-stop help area covering topics such as making a shop banner, writing text, photography tips, shipping how-to’s, customer care, tagging and much more.

4. Take good photos of your work. The photos need to be clear, clean and interesting. Use a neutral background and try a macro setting on your camera for close-ups.

5. Exchange links with others, offer a giveway on your blog, and notice what others are doing to draw attention to their shops. Remember that your website or blog can drive people to your Etsy shop and vice versa.

Please share your experiences with Etsy here on the blog.

To learn more about marketing your work through Etsy, you can read Issue 112 of The Professional Quilter. The Professional Quilter is one of benefits of IAPQ membership. If you are not a member, you can join here.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

Do You Provide Extraordinary Service?

Wednesday, August 18th, 2010

Last week I mentioned that during my vacation the hotel staff asked how they could make our stay more pleasurable. It got me thinking about extraordinary service and how rare it is today. Have you ever experienced extraordinary service? More importantly, do you provide extraordinary service?

I can think of several examples when someone in my family received extraordinary service. One that always comes to mind is my husband’s experience with Nordstrom. Service is legendary at Nordstrom, and I know a quilt shop owner who took a part-time job at Nordstrom to learn its service training. Back to my story: My husband purchased a suit at Nordstrom and on the first wearing, he caught the sleeve on the rear windshield wiper of the SUV, and it tore. We called the store to see if they could get another jacket or fabric so their tailor could replace the sleeve, anything to avoid a loss. It was irreparable. What happened next falls into the extraordinary category. My husband’s salesman called and offered my husband any suit in the store as a replacement, gratis. Wow, that’s extraordinary.

For me, when I stop at the local quilt shop, ordinary would be greeting me and asking if I need help. Moving toward extraordinary might be steering me toward the new items. It would be telling me what fabric has just arrived or the experiences of customers with some of the newer notions. It would be asking me to share my latest project. It might be showing me photos of samples other customers made to inspire me or introducing me to other customers or inviting me to the local sit and stitch at your shop. Really extraordinary might be giving me a fat quarter folded into a flower because it was my birthday, or I just moved into town, or I was having a really bad day.

I think what takes ordinary service to extraordinary is that it establishes a personal relationship between the parties. It’s an experience for the receiver, and, as the receiver, it’s one you want to share with anyone who will listen. And, it’s one that reaps rewards for the giver way beyond the service provided. I also believe this extraordinary attitude also starts at the top, and the business owner needs to look for ways to encourage her employees to provide extraordinary service. I’m not saying do this for everyone or all the time. It’s hard enough to be excellent every day, all day. Try looking for for simple ways that you can express support, affection and a desire to serve your customers in an extraordinary way. Here are some suggestions:

1. Have some fat quarters set aside for gifting on a random basis.

2. Have a quarterly luncheon and invite some of your best customers. And, ask them to bring a friend.

3. Today we rarely send or receive much handwritten mail. Once a week, send a handwritten note to one of your customers thanking them for their business.

4. Call your customer on her birthday.

5. Ask one of your customers to stop back in the office, share a cup of coffee and treat, and get to know him or her.

Once you start to look for ways to provide extraordinary service, you’ll find the ideas are endless. These “extraordinary  extras” will set you apart, strengthen your relationships and remind your customers that they aren’t simply the source of your business income.

Please share some examples of extraordinary service you provide.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

Do Your Customers Know How to Find You After the Sale?

Thursday, July 15th, 2010

Over the weekend I stopped into Bath and Body Works to purchase some hand cream, and it was packaged in a nice paper bag with the company name in large letters. What struck me was below the name was “Shop 24/7 at www.bathandbodyworks.com.” Great idea. Of course I knew the company would have an Internet presence, but I loved the not-so-subtle way they reminded me I could find them after the sale.

This also reminded me of an experience I had many years ago vending at a major regional show near my home. I knew lots of the area quilters, and they stopped by the booth excited to show me all their new finds. One product in particular – and I can’t remember now exactly what it was – was a new notion. Everyone who saw it wanted to know where to get it. The receipt had the company’s name and nothing else. The show catalog listed the vendors, only not their locations. I didn’t know where they were, and the only option was for someone to go up and down all the aisles until she found this particular vendor. As I recall, the vendor ended up being in my aisle, though I didn’t know it at the time. I suspect this vendor missed a lot of follow-up sales during the show.

How can you put my experiences to use? When I did that regional show, as well as other larger shows, including Quilt Market and Festival, I had a stamp made with my booth number on it. I think the stamp cost less than $5. Since I used handwritten receipts, I pre-stamped that booth number on the customer copies in my receipt book. I hoped that when all those quilters went back to their hotel rooms and shared their purchases, anyone who wanted to purchase from me would be able to easily find my booth.

Today many people use computerized or printed receipts, and you have the ability to print a message on those receipts. You can add your booth number if at a show, your website, or some other message to encourage repeat sales. One idea that came to mind for a shop was to advertise an upcoming sale or even to offer a small discount for a return visit with the receipt.

As for the shopping bag idea, this would be easy to accomplish when you need to reorder bags. Another option would be to print adhesive labels with the additional info and add them to the bag.

I’m sure you have other ideas to let your customers know how to find you after the sale. Please share them here.

Selling to Gift Shops and Galleries

Thursday, June 24th, 2010

In my travels last week, I went into a number of gift shops, ranging from those with a tourist bent to those filled with fine crafts to the one-woman stand with hand-crafted birdhouses. What they all had in common was the work was locally made. If you sell quilts, quilted or mixed-media pieces, have you considered marketing your work through a local gift shop? Here are some tips:

1. Your work will be priced at wholesale, which generally is 50% discount from your retail price, so be sure you’ve covered your costs and allowed for a profit.

2. Identify shops by searching for gift shops geographically on the Internet. I found some good possibilities with a search for directory of craft stores and galleries. The Crafts Report often has listings by region of shops and galleries to consider. Don’t forget about some less obvious options, like the small organic grocery; we went in several that had local crafts. And your public library should have access to Gale Directory Library and its Directories in Print, which would include gift shops.

3. Once you’ve identified shops in your local area, make an appointment to meet with the owner or buyer. You can do this via email or mail and include professional brochures and price lists. You might even find that someone buys your products from your initial contact.

4. Show up to the appointment on time. Have clean samples of your product, brochures, photos, price lists, order forms and business cards. You may be asked to consider consigning if your work is unknown, so be prepared for that option. After the appointment, follow up with the owner and/or buyer and thank them for their time. If they did not purchase your work, keep the shop on your list to contact at a later time.

5. Another option is to consider exhibiting in a wholesale craft show, such as those sponsored by the American Craft Council or the Buyers Market of American Crafts.

Good luck if you step into this arena. It’s a lot of fun to see your work for sale at a local shop, and it can lead to bigger sales down the road.

The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.

Entries (RSS) and Comments (RSS).