The Summer issue of The Professional Quilter includes an article by Eileen Doughty introducing Daphne Greig and Susan Purney Mark. Daphne and Susan are well-known pattern designers based in Canada. Here’s an excerpt from Eileen’s article:
Some great teams just seem fated to get together. Burns and Allen, Fred and Ginger, Fons and Porter. Though growing up thousands of miles apart, Daphne Greig and Susan Purney Mark were fated to meet each other at a quilt shop in downtown Victoria, British Columbia. Their web-based business, Patchworks Studio, was launched in 1996 and continues to thrive as they expand their publishing endeavours.
“I don’t think we consciously decided that a pattern business would be our journey,” Susan says, “but once we realized what was happening, we did spend quite a bit of time developing a business plan, examined what we wanted to create and how we were going to do all of this. I remember being quite excited to open a business account and get a business credit card!”
When asked if they have any regrets about running a business, both are overwhelmingly positive. Susan only wishes they had started years earlier as she is enjoying herself so much. “It is really a privilege to work in an industry that respects and nurtures creative women,” she says. Daphne enjoys the flexible scheduling allowed by being self-employed.
The two may make a good business match because their skill sets complement each other so well. They also have an explicit separation of tasks so they don’t step on each other’s toes. Daphne takes care of the website and financials, while Susan looks after the orders, shipping and physical inventory. Daphne also concentrates on the technical aspect of writing patterns, building on her long experience with word processing programs and document layouts. Making shop samples from others’ patterns (“some well done, others not so much!”) showed them the importance of reviewing their own pattern instructions for clarity and accuracy.
Communication, pure and simple, is the key to making their business relationship work. The two live about a 40-minute drive apart and usually meet once a week to trade paperwork and go over any details that can’t be dealt with by phone or e-mail.
The Patchworks Studio website and its blogs are the duo’s best marketing tools. Magazine advertisements and direct mailings have limited success, though they regularly advertise in several quilt guild newsletters. Writing articles for quilting magazines gives them additional exposure. Several distributors carry their patterns in the United States, Canada and New Zealand.
They have been attending International Quilt Market for many years, sometimes doing both Markets in a year. They also did several consumer sewing festivals and quilt guild shows for a few years. “It’s not only essential to be seen and introduce your designs to a world-wide audience, but also to see the new fabrics and notions, and the pattern competition,” Susan says.
However, it is exhausting work to go to these shows, and travel and lodging can be expensive. Eight years ago, the duo decided they were competing with their main customers (the quilt shops) and would be better off providing them with pattern samples and other support. They have been happy with how this worked out, particularly as it freed up an enormous amount of time to devote to designing, writing and teaching.
If you would like to read more of Eileen’s article on Daphne and Susan, it’s included in our Summer 2011 issue of The Professional Quilter and available to IAPQ members. The International Association of Professional Quilters offers resources and networking opportunities for you to create a success from your quilting business. Learn about all the benefits of IAPQ membership and join here.
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Morna McEver Golletz is the founder and CEO of the International Association of Professional Quilters, an association to help quilters, fiber artists and other creative arts entrepreneurs build business success. Her weekly e-zine offers tips, techniques and inspiration to help you craft business success from your creative arts passion. You can sign up for a F.R.E.E. subscription at http://www.professionalquilter.com.