Over the years I have wrestled with saying “no” to many requests.

When I was two years old, I am sure I did not have that problem. Just ask my family!

As I grew up, I think the people pleaser in me showed up, and “no” seldom found its way into my vocabulary.

As an adult, I have a distinct memory about learning how to say “no.” I was doing volunteer work at a local museum for a major fund-raising event. I was responsible to get volunteers for my committee. I still remember the woman I asked who instead of just saying “no” said, “No, I can’t help you now, but when the event takes place I’ll be glad to work.”

Gosh, that no really did not sound so much like a no.

Yes can be the right answer many times, but none of us has unlimited time available to say yes to everything. It’s knowing when to say yes or no and then how to say it that makes the difference.

The thing with say no is that you can then say yes to what is really important to either you or your business.